Terms + Conditions

MOOKI CREATIVE is committed to hand-made, distinctive designs inspired by Architecture and natural and formed materials. Every piece is crafted and assembled with my humble hands, in Melbourne.

Please read these terms carefully before placing an order through this site. Once you proceed you are confirming that you agree to all items stated on this page.
 

Shipping Information

All our treasured goods will be shipped to you worldwide in our customised packaging. 

Ready for you to enjoy yourself or for gifting to a special someone. Each piece is sealed with a greeting card directed to the name listed at Checkout.

If the item is for a gift,  please quote your order number and email us at hello@mookicreative.com.au with the name of the person the order is for,

All items are shipped via standard Australia Post, as tracked shipping, within 1 to 3 business days of when the order was placed, unless the item is listed as 'Made to Order'.

If you, as the customer, have given permission for the parcel to be left unattended at the shipping address, this will remove any responsibility from MOOKI CREATIVE should the parcel go missing after it has been left at the shipping address by Australia Post.

For any special shipping requests or express shipping, please email us with your query at hello@mookicreative.com.au and we will notify you of any additional costs associated.

Orders within Australia

Transit time can range from 1 to 7 business days depending on your location within Australia.

International Orders

Transit time for international shipments is 2-3 weeks on average, if not earlier.

Please note we are not responsible for any customs charges.

Exchange + Refund Policy

We hope you truly adore your pieces, however, we do understand that sometimes things aren't always peachy.

If for any reason you are not completely satisfied with an item, you may return it to us for exchange, less any shipping charges. Please contact us prior to returning any item.

MOOKI CREATIVE does not issue refunds unless required by law. Exchanges must be delivered to us within 14 business days of receiving your item[s].

We are unable to issue a refund without actual receipt of the item[s] or proof of received return delivery. Please allow 1 week from when we receive your return for it to be processed.

It is highly recommended that all exchanges posted to MOOKI CREATIVE have a tracking number. MOOKI CREATIVE is not responsible for any exchanges that go missing or lost on their way to us.

To exchange your item[s], please note the following;

  1. The item[s] may be returned to MOOKI CREATIVE, if in its original condition. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for exchange.

  2. Please note that we cannot offer exchanges or returns on earrings due to health and safety reasons for any reason or circumstance.

  3. Please email us at hello@mookicreative.com.au to receive a delivery address for return of your item[s]

  4. If you have any questions please do not hesitate to email me at hello@mookicreative.com.au

Security

MOOKI CREATIVE makes every effort to ensure that all of the transactions that occur on its website are secure using PayPal as our secure payment methods.

When placing an order with us, you, as the customer, confirm that you are authorised to use your selected card. Therefore, MOOKI CREATIVE cannot be held responsible for any loss suffered because of unauthorised access to this site.
 

Packaging

All our rings are delivered in a uniquely compact custom made, MOOKI letterpress gift box.

These are intended to nestle our rings and also feature as a keep box to take with you on those impromptu weekenders or overnight stays.

All our earrings come in their own custom hand-made material pouch.
 

Earrings

All our earrings are made with gold plated studs and butterfly findings.

Some individuals can develop skin reactions to certain metals. We also offer surgical steel studs and butterfly findings at no extra cost.

Gold and sterling silver findings can also be offered, subject to availability at an additional cost.

Please email hello@mookicreative.com.au if you have a specific request of earring finding metal, prior to proceeding with your order.
 

International Customs

All taxes and duties including customs and import taxes are the customer's responsibilities and may be a government requirement of import. MOOKI CREATIVE has no control over these and will not refund customers for any charges.
 

Content Usage + Copyright

All images, text and content on Mooki Creative is subject to copyright. No usage is authorized without the explicit permission of Sandra Leschke.

Photography | Sarah Anderson Photography

www.sarahanderson.com.au