Returns + Exchanges
We hope you truly adore your pieces, however, we do understand that sometimes things aren't always peachy.
If for any reason you are not completely satisfied with an item, you may return it to us for exchange, less any shipping charges. Please contact prior to returning any item.
MOOKI CREATIVE does not issue refunds unless required by law. Exchanges must be delivered to us within 14 business days of receiving your item[s].
We are unable to issue a refund without actual receipt of the item[s] or proof of received return delivery. Please allow 1 week from when we receive your return for it to be processed.
It is highly recommended that all exchanges posted to MOOKI CREATIVE have a tracking number. MOOKI CREATIVE is not responsible for any exchanges that go missing or lost on their way to us.
To exchange your item[s], please note the following;
1 - The item[s] may be returned to MOOKI CREATIVE, if in its original condition. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for exchange.
2 - Please note that we cannot offer exchanges or returns on earrings due to health and safety reasons for any reason or circumstance.
3 - Please return to: PO Box 3030, Burnley North, Victoria, Australia 3121
4 - If you have any questions or concerns please email firstname.lastname@example.org